The general Terms and Conditions detailed below govern the contractual relationship between the ‘User’ (hereafter referred to as “You” or “Customer”) and Elyxian (hereafter referred to as “We”, “Us”, or “The Website”). By using our website or placing an order, you agree unreservedly to these terms. These Conditions of Sale are the only applicable terms and replace any other conditions, except where explicitly agreed in writing.
Changes to the Terms and Website
Elyxian continuously updates its website. We reserve the right to modify, add, or remove content at any time without prior notice. It is your responsibility to review the latest Terms and Conditions regularly. Continued use of our website indicates your acceptance of any changes.
Access to the Website
While we strive to ensure our website is available at all times, we cannot guarantee uninterrupted access. Temporary downtime may occur for maintenance or upgrades. We are not liable for any disruption in access.
Certain parts of the website may require you to register an account and enter a password to access order details or exclusive features. You are responsible for keeping your login credentials confidential and notifying us immediately of any suspected breach of security.
Product Information
We take great care to provide accurate product descriptions, images, and details. However, Elyxian is not responsible for any unintentional errors or omissions in product information.
Prices
All prices are displayed in AED and exclude delivery charges unless otherwise indicated. We reserve the right to modify prices at any time, but your order total will reflect the price at the time of purchase. In the event of an obvious pricing error, the order may be cancelled and payment refunded.
Product Availability
We aim to fulfill all orders promptly. If a product becomes unavailable after your order is confirmed, we will refund the product price within 30 days or offer a replacement of equal value, subject to your approval. Shipping costs for unavailable items will also be refunded.
Secure Payment
We accept major payment methods including Visa, MasterCard, American Express, and PayPal. All transactions are secured with advanced SSL encryption. No extra fees are charged to the customer for using these payment methods.
Delivery
Orders are shipped to the address specified during checkout. Delivery within Abu Dhabi typically takes 1–2 business days, while other Emirates may take 2–4 business days. International shipments may vary. We are not liable for delays caused by third-party couriers, unforeseen events, or Acts of God. Tracking details will be provided upon dispatch.
Right of Return
You may return online purchases within 7 days of delivery if not satisfied. Items must be returned in their original condition with invoice and completed returns form. Special orders, custom-made, or altered items (e.g., resized rings, shortened chains, custom stones) are non-refundable. All return shipping costs are the responsibility of the customer. Reimbursements will be issued via the original payment method once the returned item is received and inspected.
Privacy and Data Protection
We collect personal data to process orders, deliver products, and provide customer service. You agree to provide accurate and truthful information. You may access and request corrections to your personal information at any time. Cookies may be used to improve your website experience and provide personalized recommendations. No sensitive personal information is stored in cookies.
Intellectual Property
All content on the Elyxian website, including images, text, and brand elements, is protected under UAE and international copyright laws. Unauthorized use, reproduction, or distribution of content is strictly prohibited.
Waiver and Severability
Failure to enforce any term does not constitute a waiver. If any provision is deemed invalid, the remaining provisions remain in full effect.
Feedback & Comments
Customer reviews and comments may be moderated. Elyxian reserves the right to remove or edit content that is offensive, defamatory, or inappropriate.
Contact Us
Address:
Lahore, Pakistan 54000
Phone: 📞 +971 2 634 7339
Email: 📧 [email protected]
