Refund, Return & Cancellation Policy
At Elyxian, we strive to ensure your satisfaction with every purchase. Below are answers to common questions, grouped by topic.
Refunds & Returns Policy
Return requests must be made within 3 days of receiving your item. Returns are not accepted after this window.
Yes. You must contact Elyxian first to get a Return Authorization (RA) number. Items sent back without prior authorization will not be accepted.
Items must be unused, unwashed, and in original condition, including original packaging and tags. Each returned item is inspected upon receipt to confirm eligibility.
In-stock items can be returned if you’re unsatisfied. However, custom-made, engraved, or special-order items are non-refundable. Contact Elyxian for return instructions before shipping anything back.
No. Online purchases cannot be returned in-store.
You’re responsible for return shipping costs, unless the item you received was defective or incorrect.
Approved refunds are processed to your original payment method, Bank Transfer, Easypaisa, JazzCash, or COD adjustment.
Refunds are processed within 7–10 working days after approval.
Yes, items that have been used, resized, altered, or damaged are non-refundable, along with any custom or engraved pieces.
Cancellation Policy
Yes, you can cancel your order within 24 hours of placing it, as long as it hasn’t been shipped or processed for delivery yet. Just contact Elyxian directly with your order number to request the cancellation.
Once an order is shipped or dispatched, it can no longer be cancelled. At that point, it falls under our standard Return policy instead.
No. Custom-made, engraved, or special-order items cannot be cancelled once production or personalization has begun.
Yes, you can cancel a COD order before it’s dispatched by contacting Elyxian. Please note that refusing delivery without cancelling first may affect your eligibility for COD orders in the future.
Approved cancellations are refunded to your original payment method, Bank Transfer, Easypaisa, JazzCash, or COD adjustment, within 7–10 working days after the cancellation is confirmed.
