Elyxian is committed to ensuring equal access and participation for people with disabilities. We treat all customers with dignity, respect, and independence. We strive to remove and prevent barriers to accessibility and provide timely assistance to meet the needs of all customers.
Our Commitment
- Providing goods and services that are accessible to all customers, including people with disabilities.
- Meeting accessibility requirements under UAE laws and regulations.
- Ensuring non-discrimination in accordance with the UAE Human Rights principles.
- Promoting integration, dignity, independence, and equality of opportunity for people with disabilities.
Training
We provide training for all employees and volunteers on accessibility, including:
- The purpose of accessibility standards and policies.
- How to interact and communicate effectively with people with different types of disabilities.
- How to assist customers using service animals or support persons.
- Use of assistive devices available in-store to support accessibility.
- How to respond if a person experiences difficulty accessing our services.
Training is provided upon hiring and updated whenever policies or standards change.
Assistive Devices
Customers may use personal assistive devices when accessing our goods, services, or facilities. Our staff are trained to support customers using these devices to ensure a smooth and accessible experience.
Communication
We communicate with customers in ways that accommodate their disability, including:
- For hearing impairments – using screen text, hand signals, or sign language.
- For vision impairments – providing verbal guidance throughout the store.
We work with each customer to determine the most effective method of communication for their needs.
Service Animals and Support Persons
- Service animals are welcome in all areas open to the public.
- Customers accompanied by support persons are allowed access to the premises with no restrictions or additional fees.
- In some cases, support persons may be required to ensure safety, following consultation with the customer.
Notice of Temporary Disruptions
If services or facilities for customers with disabilities are temporarily disrupted, we will notify customers promptly via:
- Store signage
- Website announcements
Notices will include the reason, anticipated duration, and alternative services if available. Facilities include:
- Handicap access doors
- Entrance ramps
- Accessible washrooms
Feedback Process
Customer feedback on accessibility is welcomed and can be provided via:
- In-person at the store
- Telephone
- Online reviews (Google, etc.)
Feedback is directed to the Store Manager and responded to within 48 hours. Accessibility supports are available upon request.
Notice of Availability of Documents
Accessibility-related documents are available upon request in accessible formats. Requests can be made in-store or via our website. We consult with the requester to ensure the format meets their needs and provide it at no extra cost.
Information and Communications
We provide accessible information and communications in a timely manner, considering each customer’s accessibility needs. If information cannot be converted, we will provide an explanation and a summary in an accessible format.
Employment
- Job applicants and employees are informed about accessibility accommodations during recruitment and employment.
- We provide customized emergency information for employees with disabilities.
- Accommodation plans are developed collaboratively with employees based on accessibility needs.
- Performance management, career development, and redeployment processes consider accessibility requirements.
Contact Us for Accessibility Support
For assistance, accessible formats, or accommodations, please contact:
Address: Madinat Zayed Gold Center, Shop No: 107, Abu Dhabi, UAE
Phone: 📞 +971 2 634 7339
Email: 📧 [email protected]
