Elyxian is committed to ensuring equal access and participation for people with disabilities. We treat all customers with dignity, respect, independence, and fairness. We continuously work to remove and prevent accessibility barriers and to provide timely assistance that meets the diverse needs of our customers.
Our Commitment
Elyxian is dedicated to:
Providing goods and services that are accessible to all customers, including individuals with disabilities.
Promoting non-discrimination and inclusion in accordance with applicable laws and human rights principles in Pakistan.
Supporting dignity, independence, integration, and equal opportunity for people with disabilities.
Continuously improving accessibility across our digital platforms and customer services.
Training
We provide accessibility awareness training to our employees and support staff, which includes:
Understanding the importance of accessibility and inclusive service.
Communicating effectively with customers with different types of disabilities.
Assisting customers who use assistive devices, service animals, or support persons.
Responding appropriately if a customer experiences difficulty accessing our services.
Training is provided during onboarding and updated as needed when policies or procedures change.
Assistive Devices
Customers are welcome to use personal assistive devices while accessing Elyxian’s products and services. Our staff are trained to offer assistance and ensure a smooth and comfortable experience for all customers.
Communication
We aim to communicate with customers in ways that respect their individual accessibility needs, including:
Providing clear verbal assistance when needed.
Offering written communication via email, chat, or messages.
Taking extra time to ensure understanding and comfort during interactions.
We work with each customer to determine the most effective communication method.
Service Animals and Support Persons
Service animals are welcome where permitted.
Customers accompanied by a support person are allowed access to our services without additional charges.
Where safety considerations apply, we will consult directly with the customer to ensure appropriate support.
Notice of Temporary Disruptions
If any accessibility-related service or feature is temporarily unavailable, we will inform customers through:
Website notices
Customer service communication
Notices will include the reason for the disruption, expected duration, and alternative options where available.
Feedback Process
We welcome feedback regarding accessibility and are committed to continuous improvement.
Feedback can be provided via:
Email
Phone or WhatsApp
Website contact forms
All feedback is reviewed and responded to within 48 hours, where possible. Accessibility support is available upon request.
Notice of Availability of Documents
Accessibility-related information and documents can be provided in alternative or accessible formats upon request. We will consult with the requester to ensure the format meets their needs and provide it at no additional cost.
Information and Communications
We strive to provide information in accessible formats in a timely manner. If certain content cannot be converted, we will provide an explanation along with an accessible summary.
Employment
Elyxian is committed to fair and inclusive employment practices:
Job applicants are informed about available accessibility accommodations during recruitment.
Employees with disabilities are supported with reasonable accommodations.
Emergency and workplace accommodation plans are developed collaboratively where required.
Performance management and career development processes consider accessibility needs.
Contact Us for Accessibility Support
For accessibility assistance, accommodations, or accessible formats, please contact us:
📍 Elyxian
Pakistan
📧 Email: [email protected]
📱 Phone: +92 (305) 958 0506
